Please allow 1-3 business days for your order to be processed and dispatched. During launch periods, promotional periods or peak trading times, dispatch may take slightly longer. Our team will always work to get your order packed and sent as quickly as possible.

Parcels being sent outside of Australia may be subject to customs, duties and taxes once they arrive in the destination country. These charges are not included in your order total and are the responsibility of the customer if charged.

Delivery timeframes are estimates only and cannot be guaranteed. Once your parcel has been dispatched, KORVÉY is not responsible for delays, lost or missing parcels caused by the shipping carrier, incorrect delivery details or circumstances outside of our control.

If your parcel is delayed or appears to be missing, please contact our support team and we will do our best to help investigate this with the carrier.

Please ensure your shipping details are correct before placing your order. KORVÉY is not responsible for parcels that are delayed, lost or delivered incorrectly due to incorrect or incomplete shipping information being provided at checkout.